FAQ's
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SHOPPING INFORMATION
Browse your favorite styles, choose size, and add to cart. Proceed to checkout, fill in your delivery details, and confirm your order. You’ll receive an order confirmation once it’s placed.
Yes, Try Before You Buy is available in selected cities. You can try the pair when the rider arrives (rider waits outside). Pay only if you’re satisfied. Availability may vary by location.
Check the size chart on the product page and compare with your foot length. If you’re between sizes, consider your preferred fit (snug vs. relaxed) or message support for guidance.
If an item becomes unavailable, we’ll notify you promptly. We may offer an alternative or cancel the order based on your preference.
PAYMENT INFORMATION
We offer convenient payment options including Cash on Delivery (where available) and online payments based on checkout availability on our website.
Yes. Payments are processed through secure gateways. We do not store full card details on our servers.
If your order has not been dispatched, contact support as soon as possible. Once dispatched, changes may not be possible.
Shipping charges, if applicable, are shown at checkout. Promotional free shipping may apply during selected campaigns.
ORDER & RETURNS
Items can be exchanged/returned within 30 days of purchase. Items must be unused, unworn, unwashed, and in original condition with tags/labels attached.
Processing typically takes 10–14 working days after the item is received and inspected.
Refunds are issued once the returned item is received and confirmed to meet our conditions. Delivery charges are non-refundable unless confirmed otherwise by support.
Contact our support with your order number and reason for return/exchange. Our team will guide you through the next steps based on your city and service availability.
ORDERING FROM ETTA SHOES
Once your order is dispatched, you’ll receive tracking details (where available). You can also contact support with your order number for updates.
Yes. If part of your order is delayed or unavailable, delivery may be split. You won’t be charged extra for additional delivery costs caused by split shipments.
Etta Shoes reserves the right to cancel orders due to reasons such as product unavailability, incorrect pricing, or incomplete customer information required for delivery.
Use the Message Us button or reach out via your listed support email/phone on the website. Share your order number for faster assistance.